2 responses to “Fluency & Trust

  1. Interesting!

    Would it mean that as a foreign physician, working here for more than a quarter of a century, I still have not gained the trust of my patients?

    Or: What would override those accent-based prejudices?

    Alexa Fleckenstein M.D., physician, author.

    • :)) I think that these were unseen judgements. Once personal and professional relationships start to interact, that’s a whole different ball-game. But fluency and accent make a difference to the first interactions – especially over the phone…

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